Frequently asked questions

Yes. You simply finish the current quarter.

We hand everything over: your data, the full documentation of your devices and network, and all your access rights. We then help your new provider take over.

At Jesto, our hourly rate is €80 to €100 excluding VAT, depending on volume. The contract is based on a quarterly package of on-site visits, from half a day per quarter to one day per week; requests handled remotely are billed on top, for the time spent, at the same hourly rate. The licence for the management agent installed on your devices is free and setup costs are included.

The European NIS2 directive covers medium-sized and large organisations in many sectors: healthcare, transport, energy, manufacturing, digital services, waste management, food production and more. Our free test gives you an initial estimate in a few minutes.

We audit your existing setup, obtain the access rights and documentation from your previous provider, then deploy our monitoring tools. Your teams experience no downtime.

Yes. We are based in Paris (13th arrondissement) and work on site across Île-de-France. Most requests, however, are resolved remotely, which is faster.

Yes. We support charities, associations and foundations, in particular to help them benefit from the Microsoft 365 licences reserved for non-profit organisations.

Managed IT means entrusting all or part of your IT to a specialist provider: monitoring, maintenance, updates, security and user support. Jesto looks after your entire information system, just as an in-house IT department would.

Contact us immediately (the first steps are described on our Cyber emergency page). We secure the account (password, sessions, mailbox rules), analyse what happened and check that no fraudulent emails have been sent from your domain.

Baseline device protection (hardening, daily checks, encryption, security score) is included for every monitored device. Audits and compliance projects are covered by a separate proposal.

It depends on the number of users and the volume of data. We plan the switchover so that your teams can keep working, often over a weekend.

Yes. Microsoft offers plans for non-profit organisations, including some free licences. We help you take advantage of them.

Yes. We start with an audit and document the existing setup, then fix the critical issues.

Microsoft guarantees that the service is available, not that your data is backed up in the strict sense: a deletion or ransomware encryption will spread. A backup that is independent of Microsoft 365 is recommended.